Privacy Policy

Faye Ralph Psychotherapy and Counselling
Last updated: January 2026

Your privacy is important to me. This policy explains how I collect, use, and protect your personal information when you use this website or get in touch with me.

I am committed to handling your data responsibly, lawfully, and with care, in line with UK data protection legislation.

 

Who I am

 

This website is operated by Faye Ralph Psychotherapy and Counselling.

I am the data controller for the personal information collected through this website.

If you have any questions about this policy or how your data is used, you can contact me via the website contact form.

 

What information I collect

 

I only collect the information that is necessary.

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Information you provide

 

When you use the contact form on this website, I may collect:

• Your name

• Your email address

• Any information you choose to include in your message

You are not required to provide sensitive personal information through the website.

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Automatically collected information

 

This website may collect limited technical information such as:

• IP address

• Browser type

• Device information

• Pages visited

This information is collected through standard website analytics and is used only to understand how the website is used and to improve it.

 

How your information is used

 

Your personal information is used only for the following purposes:

• To respond to enquiries you send via the contact form

• To communicate with you about potential or existing appointments

• To manage the safe and effective running of the website

Your data is never used for marketing purposes, and you will not be added to a mailing list.

 

Legal basis for processing your data

 

Under UK GDPR, I rely on the following lawful bases to process your personal data:

• Consent – when you contact me via the website

• Legitimate interests – to respond to enquiries and manage my practice safely and effectively

 

How your data is stored

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• Messages sent through the contact form are delivered securely to my email inbox

• Reasonable steps are taken to protect your data from loss, misuse, or unauthorised access

• I only keep personal information for as long as it is necessary

 

Sharing your information

 

Your personal data is not shared with third parties, except where:

• I am legally required to do so

• It is necessary to protect someone from serious harm

Your information is never sold or passed on for commercial purposes.

 

Cookies

 

This website may use essential cookies to ensure it functions correctly.

Cookies are small text files stored on your device. You can control or disable cookies through your browser settings if you wish.

 

Your rights

 

Under data protection law, you have the right to:

• Access the personal data I hold about you

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Object to or restrict how your data is processed

If you would like to exercise any of these rights, please contact me via the website.

 

Data security

 

I take data security seriously and use appropriate measures to protect your information. However, no website or email communication can be guaranteed to be completely secure.

 

Complaints

 

If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

 

Changes to this policy

 

This privacy policy may be updated from time to time. Any changes will be published on this page.